Privacy Policy

Last updated: 4th February 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

This policy applies to all interactions with our business, including but not limited to:

• Our website(s)
  
  

• Application forms
  
  

• Coaching programs and services
  
  

• Digital platforms (including community platforms, payment processors, CRM systems)
  
  

• Email, SMS, phone, and online communications
  
  

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who We Are

Business Name: One Life Academy Pty Ltd
ACN: 694 069 540
Email: [email protected]
Location: Australia

References to “we”, “us”, or “our” refer to the business listed above.

3. Personal Information We Collect

We may collect personal information including, but not limited to:

Identity & Contact Information

• Full name
  
  

• Email address
  
  

• Phone number
  
  

• Postal address
  
  

• Date of birth (if required for eligibility or compliance)
  
  

Application & Coaching Information

• Information submitted in application forms
  
  

• Business, financial, or property-related information you voluntarily provide
  
  

• Goals, challenges, and responses shared during coaching
  
  

Technical & Usage Data

• IP address
  
  

• Browser type and device information
  
  

• Website usage and analytics data (via cookies or tracking tools)
  
  

Payment Information

• Transaction details
  
  

• Billing information

(Note: Payment details are processed securely by third-party providers. We do not store full credit card details.)

4. How We Collect Information

We collect information when you:

• Submit an application or enquiry
  
  

• Purchase or enrol in a program
  
  

• Participate in coaching calls, sessions, or communities
  
  

• Use our website or digital platforms
  
  

• Communicate with us via email, phone, or SMS
  
  

Information may be collected directly from you or automatically through technology.

5. Why We Collect Your Information

We collect and use your information to:

• Assess applications and determine program suitability
  
  

• Deliver coaching, education, and support services
  
  

• Process payments and manage accounts
  
  

• Communicate updates, resources, and service information
  
  

• Improve our programs, systems, and user experience
  
  

• Meet legal, regulatory, and contractual obligations
  
  

6. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where reasonably necessary, including:

• Payment processors (e.g. Stripe)
  
  

• CRM and automation platforms
  
  

• Community or course delivery platforms
  
  

• Professional advisers (accountants, legal advisers)
  
  

• Contractors or service providers assisting with operations
  
  

All third parties are required to handle information securely and only for authorised purposes.

We do not sell your personal information.

7. Overseas Disclosure

Some service providers we use may store data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in line with Australian privacy standards.

8. Data Security

We take reasonable steps to protect your personal information from:

• Loss
  
  

• Misuse
  
  

• Unauthorised access
  
  

• Disclosure or alteration
  
  

This includes secure systems, access controls, and reputable third-party platforms. However, no method of transmission over the internet is 100% secure.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete.

Requests can be made by contacting us using the details below.

10. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website performance
  
  

• Analyse traffic and user behaviour
  
  

• Enhance user experience
  
  

You can disable cookies via your browser settings, though this may affect website functionality.

11. Marketing Communications

You may receive emails or SMS messages relating to:

• Your application or enrolment
  
  

• Program updates
  
  

• Relevant educational content
  
  

You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

12. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
  
  

• Meet legal and accounting obligations
  
  

• Resolve disputes or enforce agreements
  
  

13. Complaints

If you believe we have breached your privacy rights, you may contact us directly. We will investigate and respond promptly.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

For privacy-related enquiries, requests, or complaints, contact:

Email: [email protected]
Business: One Life Academy Pty Ltd